- Product details
- User Guide
- Packing list
- After sales warranty
Intelligent electricity system, as an important subsystem in intelligent buildings, creates a safe and monitored electricity environment for intelligent buildings, and is an indispensable equipment system in intelligent buildings.
CHD series intelligent and safe electricity consumption management system is specially developed and designed to monitor the power consumption safety of bank business outlets, which is a strong guarantee for intelligent and safe electricity consumption of business outlets. Through the linkage between the intelligent safe electricity management host installed in the equipment room and the alarm host, the non-24-hour working power supply in the network can be controlled by one key when the network personnel enter and exit the network every day, and the overall electricity environment between the equipment can be detected by temperature sensor, smoke sensor, smart electricity meter, etc. Including the ambient temperature, smoke concentration, water immersion and equipment power line temperature, equipment power consumption, equipment leakage, so as to realize intelligent warning and even safe control of power supply, to ensure the safety of electricity in business outlets.
The function of OTM: linkage control intelligent strong current control box (PCU), according to the withdrawal/deployment instructions, switch off/on the corresponding circuit breaker, used to manage the power supply of air conditioning, lighting, sockets, equipment; At the same time, support external digital ammeter (leakage detection, current, voltage, etc.) and water immersion, smoke, temperature, infrared and other sensors, can be SIM card or Ethernet alarm, and power environment software to form a complete "safe electricity & dynamic loop monitoring" integrated management system.
The data listed in this information is for reference only, specific product data to ship with product descriptions shall prevail, subject to change without notice
First of all, thank you very much for choosing our CHD series products! In order to let you get better after-sales service and protect your rights and interests, we hereby make the following service commitments:
1. Replacement clause:
1. After our company's products are sold, within one month of non-human factors caused by damage and affect normal use, in the case of complete product accessories, intact packaging, and no damage to appearance, our company implements the replacement system, if the product belonging to the replacement period appears that the manufacturer stops production or is out of stock for more than a week, your company can choose to exchange for equivalent products with the same function and the same configuration at the purchase price (the factory date of the sold product is subject to the factory label of our company's products, and the tearing and alteration are invalid).
2. After our company's products are sold, within three months of non-human factors caused by damage and affect normal use, our company is responsible for timely maintenance in no more than three working days (not counting the transit time), if the repaired products cannot be repaired in time or the same failure occurs within one month, our company implements a replacement system; The out-of-stock treatment is the same as in clause (1) (the factory date of the sold product shall be subject to the factory label of our product, and the tearing and alteration shall be invalid).
2. Repair clause (consult relevant business personnel for details):
1. After the sale of our company's products, if the damage caused by non-human factors occurs during the warranty period and affects the normal use, our company is responsible for free maintenance, the maintenance time does not exceed three working days (not counting the transit time), and the round-trip shipping cost of the faulty product is borne by our company (the warranty time is subject to the order contract or cooperation agreement signed by both parties, the same below).
2. During the warranty period, if the customer improperly operates or human factors caused by damage and external interference damage, the customer can send the product back to our company for maintenance, our company only charges the maintenance equipment start-up detection fee (** yuan / set) and the replacement component cost, round-trip shipping costs are borne by the customer.
3. Maintenance terms (consult relevant business personnel for details):
1. After our company's products are sold, if the failure affects the use during the warranty period, the customer can return the product to our company for maintenance, our company collects the start-up maintenance fee (** yuan / unit), labor fee (*** yuan / unit) and replacement hardware cost of the maintenance equipment, and the round-trip shipping cost of the faulty product is borne by the customer.
2. If the repaired equipment cannot be repaired due to strong lightning shock or water corrosion and external interference, our company recommends scrapping, re-purchase new equipment, and if the customer insists on repairing, our company will not bear the warranty after maintenance.
IV. On-site Service Terms:
1. During the product warranty period, at the customer's request our company can provide door-to-door service, all projects constructed by our company, such as the quality of our company's products, the cost of on-site service shall be borne by our company, if it is the customer's own improper operation or man-made damage and external interference and other factors caused by damage, the round-trip costs and labor costs are borne by the customer (see paragraph 5 for charging standards).
2. During the product warranty period, the project undertaken by our company's dealer, if the dealer cannot solve the problem by itself, at the request of the distributor to provide door-to-door service, our company will charge the corresponding technical support fee (see paragraph 5 for the charging standard).
V. Charging standards (inquire with relevant business personnel for details):
1. Product after-sales maintenance fee: start-up maintenance fee ** yuan / set, labor cost ** * * yuan / unit, damaged components are charged according to the purchase price.
2. On-site service fee: hardware maintenance fee *** yuan / person / day, software maintenance fee *** yuan / person / day, accommodation standard *** yuan / person / day (the accommodation fee is charged separately according to the consumption level of the city and the position of the next station personnel, or arranged by the customer uniformly), and the transportation fee is paid according to the actual amount.
6. Response time:
1. When receiving the customer's consultation on the use of equipment, immediately answer the customer, guide the solution to the problem raised by the customer, and truthfully record and track the progress of problem solving.
2. When receiving the customer's on-site technical support request, immediately go through the relevant procedures and transfer it to the customer service department for arrangement, ensure that the customer schedule is notified within 2 hours, and rush to the scene in strict accordance with the agreed time (not counting the transit time), if special circumstances cannot rush to the scene on time (such as flight cancellation, etc.), the customer should be notified within 2 hours.
3. When receiving the customer's repair product, it should contact the customer within 4 hours of receiving the product to confirm the receipt, understand the cause of the product failure, and send it to the maintenance department for inspection and analysis within 8 hours to ensure that the maintenance is completed within 3 working days and return to the customer.
In order for us to better realize our commitment to our customers, we hope that you will cooperate with us to do the following:
1. When the product is repaired, please send back the faulty accessories and pack them properly, and attach a list to indicate the product model, quantity, fault phenomenon and contact method of on-site technicians.
2. When the product is repaired, please indicate the recipient and contact information of the repaired product, so that our company can return after maintenance, please keep the handwriting neat when filling in the repair list, so that we can check, ship and archive; If the goods are transferred by other companies, they will not be responsible for the loss of goods.
3. After the product is sent back for repair, please inform the delivery date, delivery list and transportation unit by telex or telephone in time, so that our company can reply as soon as possible after receiving the repaired product.
4. After-sales service telephone: 0755-83673425, 13713887547, 13824307794, 4008886026
The data listed in this document is for reference only, and the specific product data is subject to the product description attached to the shipment, which is subject to change without notice