- Product details
- User Guide
- Packing list
- After sales warranty
The access controller has long communication distance, stable working performance, simple operation, and powerful network connection functions. Combined with the unique security and stability of non-contact induction smart card, it has the functions of infrared detection input, time control, door status alarm, anti-stress alarm, anti-disassembly alarm, card + password, first card opening (normally open period must be confirmed by the first legal card to open the door, the door is in the normally open state) and so on. Can also be connected to an external reader to achieve entering and leaving the card; Composed of intelligent security "in and out" control system, monitoring function.
Applicable places: buildings, intelligent residential areas, banks, military telecommunications and other places.
Product size: 128mm (L) X 84mm (W) X 28mm (H) ± 5%
Standard color: white, off white;
Rated working voltage: AC/DC220V 50Hz;
Input voltage range: AC/DC7 － 35V;
Current: static standby current less than 40mA, dynamic current less than 60m
Minimum supply current: 2A/AC220V input;
Maximum power: ≤ 1W;
Working environment: - 25~60 ℃, ≤ 95% (no condensation and icing);
Storage environment: - 20~60 ℃, 20~90% (no condensation and icing);
Communication mode: RS485
Uplink communication interface: TCP/IP network interface and RS485 interface;
Downlink communication interface: RS485 and Wiegand;
Authorized users: 445;
Event records: 2368;
Card reader interface: 2 Wigan input interfaces, which can be externally connected to 2 Wigan card readers;
Input interface: 7 groups of optocoupler isolation inputs (exit button X2, door magnet X2, infrared X2, emergency linkage)
Output interface: 2 door opening relays, 1 public OC alarm output, 1 OC alarm output for each of the two doors;
Main functions: support multiple door interlocking function, anti passback function, multiple card opening function, first card opening function, super card opening and super password opening, virtual card changing function, etc
Line upgrading function, central remote door opening function;
Alarm function: the standard configuration supports card reader and controller tamper alarm, door unclosed alarm, door opened by external force alarm, battery undervoltage alarm, door open waiting timeout alarm, coercion alarm, blacklist alarm, illegal card swiping alarm for more than one time, etc. The enhanced version supports city power cut telegraph alarm, battery undervoltage alarm, remote door opening, etc;
Driving capacity: relay output MAX: DC 30V/5A/25sec AC250V/3A/25sec;
Working status indication: audible and visual indication, power on indicator light is on, buzzer sounds when swiping card to open the door, red light flashes in fault report, buzzer prompts, etc;
Installation mode: wall mounted and cabinet mounted;
Protection grade: standard IP42, enhanced version IP65;
Environmental protection grade: non-toxic and lead-free, meeting RoHS6 or above standards;
Number of control doors: 4-8 doors are controlled as standard configuration, which supports two-way identification of entry and exit, and entry and exit marks are recorded;
National security certification: It has passed the national security product certification and has the national security product certificate.
The data listed in this information is for reference only, specific product data to ship with product descriptions shall prevail, subject to change without notice
First of all, thank you very much for choosing our CHD series products! In order to provide you with better after-sales service and protect your rights and interests, we hereby make the following service commitments:
1、 Exclusion clause:
1. If our products are damaged by non human factors within one month after they are sold, which affects their normal use, our company will implement the guaranteed replacement system under the condition that the product accessories are complete, the packaging is intact, and the appearance is not damaged. If the manufacturer stops production or the products are out of stock for more than one week, your company can choose to replace the products with the same functions at the purchase price Equivalent products with the same configuration (the ex factory date of the sold products shall be subject to the ex factory label of our products, which is invalid if torn or altered).
2. If the products of our company are damaged by non human factors within three months after being sold, which affects the normal use, our company is responsible for timely repair within three working days (excluding the time in transit). If the products cannot be repaired in time or the repaired products have the same failure within one month, our company will implement the replacement system; The handling of out of stock is the same as that in Article (1) (the delivery date of the sold products shall be subject to the factory label of our products, which is invalid if torn or altered).
2、 Warranty terms (consult relevant business personnel for details):
1. After the products of our company are sold, if the normal use is affected due to damage caused by non human factors during the warranty period, our company is responsible for free maintenance, and the maintenance time does not exceed three working days (excluding the time in transit). The cost of round-trip delivery of faulty products is borne by our company (the warranty time is subject to the order contract or cooperation agreement signed by both parties, the same below).
2. During the warranty period, in case of damage caused by customer's improper operation or human factors and external interference, the customer can send the product back to our company for maintenance. Our company will only charge the startup inspection fee (* * yuan/set) of the maintenance equipment and the cost of replaced components, and the cost of round-trip delivery will be borne by the customer.
3、 Maintenance terms (please consult relevant business personnel for details):
1. After the products of our company are sold, if any failure occurs during the warranty period and affects the use of the products, the customer can return the products to our company for maintenance. Our company will charge the startup maintenance fee (* * yuan/set), labor cost (* * yuan/set) and hardware replacement fee for the maintenance equipment. The cost of sending the faulty products back and forth will be borne by the customer.
2. If the repaired equipment cannot be repaired due to strong lightning strike, water corrosion and external interference, our company suggests scrapping and purchasing new equipment. If the customer insists on maintenance, our company will not assume the warranty after maintenance.
4、 On site service terms:
1. During the product warranty period, our company can provide door-to-door service at the request of the customer. For any project constructed by our company itself, if the product quality problem of our company's product occurs, the cost for on-site service shall be borne by our company. If the damage is caused by the customer's improper operation or man-made damage and external interference, All round-trip expenses and labor costs shall be borne by the client (see paragraph 5 for charging standard).
2. During the product warranty period, if there is a problem that the dealer cannot solve by itself for the project undertaken by our company's dealers, our company will charge the corresponding technical support fees if the dealer requires us to provide door-to-door service (see paragraph 5 for the charging standard).
5、 Charging standard (consult relevant business personnel for details):
1. Product after-sales maintenance cost: * * yuan/set for startup maintenance, * * * yuan/set for labor, and the damaged components shall be charged at the purchase price.
2. On site service fee: hardware maintenance fee * * * yuan/person/day, software maintenance fee * * * yuan/person/day, board and lodging standard * * * yuan/person/day (board and lodging fees are charged separately according to the city consumption level and the position of the next station personnel, or are arranged by the customer in a unified way), and transportation fees are paid according to the actual amount.
6、 Response time:
1. When receiving the customer's inquiry about the use of the equipment, immediately respond to the customer, guide the customer to solve the problems raised by the customer, make records faithfully, and track the progress of problem solving.
2. When receiving the customer's on-site technical support requirements, immediately handle the relevant procedures and hand them over to the Customer Service Department for arrangement, ensure that the customer's schedule is informed within 2 hours, and rush to the site for handling strictly according to the agreed time (excluding the time on the way). In case of special circumstances that can not rush to the site on time (such as flight cancellation), the customer should be informed within 2 hours.
3. When receiving the returned products from the customer, the customer should be contacted within 4 hours after receiving the products to confirm the receipt, understand the cause of the product failure, and send it to the maintenance department for inspection and analysis within 8 hours to ensure that the repair is completed within 3 working days and the products are returned to the customer. If the products cannot be repaired and returned as scheduled under special circumstances, the customer should be informed and the reason for the delay should be explained, but the delay should not exceed 5 working days at most.
In order to better realize our commitment to customers, we hope you can cooperate with us to do the following:
1. When the product is returned for repair, please send back the defective parts and properly pack them, and attach a list to indicate the product model, quantity, fault phenomenon and contact method of on-site technicians.
2. When the product is repaired, please indicate the recipient and contact information of the repaired product, so that our company can return after maintenance. When filling in the repair list, please keep the handwriting neat, so that we can check, deliver and file; If the goods transferred by other companies are lost, we will not be responsible.
3. After the products are returned for repair, please inform the delivery date, delivery list and transportation unit by telex or telephone in time, so that our company can reply as soon as possible after receiving the repaired products.
4. After sales service telephone: 0755-836734251371388754713824307794408886026
After sales service reception flow chart:
The data listed in this document is for reference only, and the specific product data is subject to the product description attached to the shipment, which is subject to change without notice